Privacy & Cookie Policy
Last updated: 12 October 2026
This policy explains what personal information we collect through this website, why, who we share it with, how long we keep it, and your rights. We've tried to keep it in plain English.
Who we are
J & C AUTO'S, trading as J&C Autos, is the “controller” of your personal information — we decide how and why it's used. We're registered with the Information Commissioner's Office (ICO), registration reference ZA029655.
- Address: Priors Way, Maidenhead, Berkshire SL6 2HP
- Phone: 01628 624424
- Email: jandcautos@gmail.com
What we collect and why
When you use the estimate form: your name, email address, phone number, car registration and make (if you give them), your description of what happened, and any photos you upload. We use these to reply to you, prepare an estimate and arrange the work. Our legal basis is that it's needed to take steps at your request before entering into a contract, and our legitimate interest in running our business. Please don't include photos of people.
When you call, WhatsApp or email us: whatever you choose to tell us, plus your phone number or email address.
Spam and security: to stop abuse we use a security check (Cloudflare Turnstile) on the estimate form, and we keep a scrambled (“hashed”) version of your IP address, which can't be turned back into your real address, to limit how many times a form can be sent. Our legal basis is our legitimate interest in keeping the website secure.
Visitor statistics: we use Cloudflare Web Analytics, which counts visits without using cookies or building a profile of you. If you accept analytics cookies we also use Google Analytics (see Cookies below), based on your consent.
Who we share it with
We don't sell your information. We use these companies to run the website and our business:
- Supabase — stores enquiries and the photos you upload.
- Cloudflare — hosts the website, protects it from abuse and provides cookie-free visitor statistics.
- Resend — sends our email notifications and your confirmation email.
- Google — we may save a copy of your photos in our Google Photos library so staff can use them when preparing estimates, and Google Analytics runs only if you accept it.
We may also share details with your insurer or another party involved in your claim, but only where you ask us to or it's needed to handle your claim. Some of these companies process data outside the UK; where they do, it's protected by appropriate safeguards such as the UK's approved contract terms.
How long we keep it
| What | How long |
|---|---|
| An enquiry that doesn't lead to a job (your details, what you told us, your photos) | 12 months after the enquiry, then deleted |
| Work we carry out for you (your details, estimates, photos, messages about the job) | 6 years after the job is finished — for accounting, insurance, warranty and legal-claim purposes |
| Copies of your photos saved in our Google Photos library for estimating | The same period as the enquiry or job they belong to |
| Google Analytics statistics (only if you accepted analytics cookies) | Up to 14 months |
You can ask us to delete your information sooner at any time (see Your rights).
Cookies
Cookies are small files a website saves on your device. Apart from the embedded Google Map (see below), we only use cookies that are strictly necessary unless you tell us otherwise. Analytics cookies are off by default — nothing from Google Analytics loads until you press Accept on the cookie banner. We don't use advertising or tracking cookies. If that changes we'll update this page and ask you first.
| Name | What it does | Type | Lasts |
|---|---|---|---|
| jc_cookie_consent | Remembers whether you accepted or rejected analytics cookies, so we don't keep asking. Stored in your browser, not sent to us. | Strictly necessary | Until you clear your browser data |
| Security check (Cloudflare Turnstile) | Stops automated bots from sending spam through our estimate form. | Strictly necessary (security) | Short-lived / session |
| _ga and _ga_TT6WE3M2DT | Google Analytics: tells us roughly how many people visit, which pages they look at and how they found us. | Analytics — only if you accept | Up to 2 years |
The map on our Home and Contact pages is an embedded Google Map. It loads automatically, and Google may set its own cookies when it does — we don't control these (see Google's privacy policy). You can change your analytics choice at any time using “Cookie settings” at the bottom of any page, or by clearing cookies in your browser.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that's wrong;
- ask us to delete your information, or restrict how we use it;
- object to us using your information based on our legitimate interests;
- withdraw your consent at any time (for example, for analytics cookies).
To use any of these, call us on 01628 624424 or email jandcautos@gmail.com. If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.
Changes to this policy
If we change how we use your information we'll update this page and the “last updated” date at the top.